Most often we will need: digital artwork (if you already have a design) and building elevations/plans. If you do not already have a design in place, Ion Art has an in house graphic design department fully equipped to create one for you for an additional fee. Any pre-designed logos should be supplied in a vector format.
If your logo or artwork was designed by a professional graphic designer, you should have received it in one of the following formats: .pdf, .eps, .ai, .svg. If you don't have access to any of these, we may be able to rebuild it as vector art for a fee.
We will send an artbook with renderings and concepts throughout the design process to ensure that we are on the same page as the client and that we are progressing in the right direction before we begin production of the project.
Because of the nature of custom design, many variables can determine the length of the process. On average, following our initial meeting with the client, we allow 2 weeks to provide initial concepts.
This is all part of the design process, and why we encourage constructive feedback and direction. No two minds think alike, but as professional designers, our objective is to have the best mind in this situation.
We encourage our clients to give any feedback or direction they see fit. Without regulating this process however, projects can be delayed significantly and often unnecessarily. We will allow 3 revisions before additional fees are applied.
We will maintain constant and open contact with the client. As it is your project, we are open to any direction or suggestions. However, given the complexities of fabrication, most of our clients will rely on our expertise when making the tough decisions.
Absolutely. We will meet regarding your design, and based on the detail required, we will suggest the most efficient and cost-effective fabrication method. This will then be sent to our estimator so that a price can be reached.
Once we've completed the design phase of the project, and down payment has been received, on average we allow 6 to 8 weeks for completion. Lead time varies based on the project type, scope, and scale.
Neon offers a more even glow and an aesthetic that cannot easily be replicated with LED. However, there are advantages with LED's. For instance, they are far more energy efficient than traditional neon. Ultimately it depends on the design aesthetic of your particular project and the desired result.
In most cases, yes. Depending on our current priority capacity, you can jump the queue for an additional fee (typically 30%). This will only mark your project as priority in our fabrication order. This does not mean that we will rush fabrication of your project, or do anything that may compromise the final result.
Our fees and invoices are billed 60% up front.
Due to the custom nature of our business and our projects, we provide detailed renderings and explanations of our design intent. This ensures that our clients have, and maintain, a firm grasp of every detail involved in the fabrication of their project. To date, there has not been a circumstance that has required a refund.
Cash, check, and credit card. Gold coins preferred.
We can try to reduce costs for you, the client, but the reality is that it isn't the same product. Also, the prices we estimate are usually as low as we can go, given our attention to detail and the standards set for our final products. We never want to compromise the quality of work Ion Art produces.
Yes. However, due to the varying restrictions of local sign codes and ordinances, it is sometimes more cost effective and efficient for the client to have Ion Art coordinate with a local sign company to have the install completed.
When required, yes, Ion Art will produce a final product that meets all UL specifications.
We handle all permitting that is required for a project. In the event of an out-of-state install in which we may not be licensed to perform the install, we will coordinate with a local sign company and ensure all the proper permits are obtained.
Yes. We will release all intellectual property once payment has been made in full.
All of our shipping is carried out by professionals and it is strongly recommended that insurance be purchased for any item shipped. In the event of a broken or damaged product due to shipping, it is the responsibility of the client to cover costs of replacement. In our experience it has proven that the shipping of neon tends to be problematic and we advise against it.
Yes. We offer a one year warranty on all labor and materials for new products, and have an in-house service team that can address issues or troubleshoot problems moving forward.