Do not drive to the ranch without a pre-purchased parking pass as we will be unable to accommodate you and will have to send you to the off-site parking location. If you have a ranch parking pass, have it downloaded prior to your arrival to show the parking attendant. You only need one parking pass per car. We encourage ride-sharing, biking, and public transportation to reach the event.

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Where do I go when I get there?

Have your tickets and parking pass (if applicable) downloaded prior to your arrival. After parking or arriving at front gates, have your ticket for entrance ready and your photo ID out if you are 21+ and will be drinking alcohol.

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When facing the front gates, the General Admission lines are located to the right side (east) and VIP to the left side (west). 

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If you have received guest tickets or approval to pick up credentials from will-call, the will-call table will be located to the left (west) of the front gates. After picking up your tickets/credentials with your photo ID, you will be directed through the main security lines for entrance.

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Where can I get dropped off and picked up? Will there be rideshares available?

If you are using a rideshare service or having a friend drop you off, there will be a drop off location near the front gate of the ranch to keep traffic in and out of the ranch to a minimum. The parking attendant will direct your car to turn around at our turn around location near the front gates of the ranch so they are able to leave, and note that you will have to walk to the front gates of Luck from there. We are not able to guarantee the availability of Uber or Lyft at the end of the night and no one may stay at the ranch so please plan your transport accordingly.

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Is the event Handicap Accessible? 

Yes. We have a limited number of facilities available as required by ADA for our venue capacity. Accommodations are based on a first come, first served basis.

 

Are kids allowed and do they need a ticket?

The event is open to all ages, but we heavily recommend only ages 11 and up. All patrons ages 5 and up will require a ticket. Due to the accessibility of the art, all underage guests are required to remain supervised by adults during the exhibition. 

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Are pets allowed?

Pets are not allowed at the event. Please leave your animal friends at home.

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Can I get a refund or exchange?

As stated in all ticketing terms prior to purchase, we are unable to accommodate refunds. If you are giving your tickets to others, make sure to give them the full ticket with a scannable barcode. 

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Do I need an ID to enter the venue?

If you plan on drinking alcohol while inside the venue, you must present a valid photo ID and be over 21 years of age. We take checking IDs very seriously. Note that while alcoholic beverages are included in the purchase price of Luck Reunion tickets, alcohol is available for purchase at our other shows.

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Am I allowed to re-enter if I leave?

No re-entry. In order to allow us to get everyone into the ranch and into the gates quickly and safely we cannot accommodate the additional traffic this places upon security lines, parking lines, and roads in and out of the ranch as well as the added security risk.

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Do you perform bag searches and/or use electronic search devices to ensure no concealed weapons are brought into the venue?

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All bags are subject to be searched and standard wand metal detectors are used at entry. Patrons are subject to electronic wand scanning to ensure safety. Bags over 12″ x 12″ x 6″ will not be allowed in the venue.

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Do you have on-site camping?

There is no camping on the property but we highly recommend the Muleshoe Bend Recreational Area and other nearby LCRA properties. 

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Does Surreal Luck offer food on-site?

Food is available for purchase at Surreal Luck and each of our events will have a series of curated food options. All events will also have a variety of alcoholic and non-alcoholic beverage options. Guests may bring empty refillable water bottles to use at water stations where available.

 

Can I bring my own food and drink?

Outside food and drinks are not allowed. There will be plenty of curated food options available at the event. (VIP Tickets include food and drinks on the VIP Night.)

 

What should I bring/wear?

• Surreal western or cosmic costumes are encouraged.

• Surreal costumes or cocktail attire required for VIP Night.

• Reminder, as this is an outdoor event with some natural paths, consider wearing comfortable footwear.

• Money for the food/drinks/souvenirs

• A great attitude and a love for art, music, and food!

 

Accepted forms of payment

Accepting all major credit cards: American Express, Discover, Master Card, and Visa.

 

Will there be merchandise or will the gift shop be open?

Yes, we will have Surreal Luck, Ion Art, and Luck Reunion merchandise available for purchase.

 

What happens if it rains?

All shows are rain or shine as listed in the ticket terms prior to purchase.

 

Is there a volunteering opportunity?

Yes! We are in need of volunteers for this event.

 

What time should I get there to get a good place to see the exhibition?

The door opens at 5:00 PM. We highly recommend early arrival as we perform bag searches, verify age, and use electronic wands for body scanning to ensure the safety of all patrons which can take a little bit of time. 

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What are your policies regarding photo/video/audio?

Cameras are allowed. Remember that all of the Surreal Art is copyrighted. Please credit Surreal Luck, Luck Reunion, and Ion Art.

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Hashtags: #surrealionart #surrealluck #luckreunion #ionartatx

 

Is there a nightly schedule of performances?

We do not list set times for Surreal Luck prior to the day of the show.

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Can my group tailgate in the parking lot prior to entering the venue?

Tailgating of any kind is not allowed in the parking lot. Consumption of alcoholic beverages in the parking lot is prohibited.

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How do I become a Surreal Sponsor?

We welcome and appreciate all kinds of sponsorship. Please email us at surreal@ionart.com.

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If I have my Concealed Handgun License (CHL) or am an Off Duty Officer can I bring my gun into the venue?

No weapons of any kind are allowed on this property.